Privacy Policy

1. Introduction

Limo Lux (“we,” “us,” or “our”) provides black car and chauffeur transportation services across Boston, Massachusetts, and the surrounding New England region. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our booking services, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

When you book a reservation, create an account, contact us, or subscribe to our newsletter, we may collect:

Name
Phone number
Email address
Billing address and payment information
Pickup and drop-off locations
Flight information (airline, flight number, arrival/departure times)
Special requests or accommodation needs
Corporate account details (company name, billing contact, authorized users)
Communications you send to us (emails, phone calls, chat messages, form submissions)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on our site
Referring website or search terms
Cookies and similar tracking technologies (see Section 6)

2.3 Information From Third Parties

We may receive information about you from:

Payment processors who facilitate your transactions
Booking platforms or partners through which a reservation was made
Flight tracking services used to monitor your travel itinerary
Corporate accounts that book travel on your behalf

3. How We Use Your Information

We use the information we collect to:

Process and confirm reservations
Dispatch chauffeurs and coordinate pickups and drop-offs
Track flights for airport transfer accuracy
Communicate with you about your reservation, including confirmations, updates, and changes
Process payments and billing, including corporate account invoicing
Respond to inquiries and provide customer support
Send marketing communications, such as newsletters or promotional offers, where you have opted in
Improve our website, services, and customer experience
Maintain business records for accounting, tax, and legal compliance
Detect and prevent fraud, abuse, or unauthorized activity
Comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Chauffeurs and Drivers: Your name, pickup/drop-off details, and contact information are shared with the assigned chauffeur to complete your reservation.
Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, flight tracking, website hosting, email delivery, and customer relationship management.
Corporate Account Administrators: If your trip is booked through a corporate account, relevant trip details may be visible to the account administrator for billing and reporting purposes.
Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: If Limo Lux is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for as long as needed to provide services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Reservation and billing records are typically retained for the period required by applicable Massachusetts and federal recordkeeping laws.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

Remember your preferences
Understand how visitors use our site
Support booking functionality
Measure the effectiveness of marketing campaigns

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website, including the booking form.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Choices

Depending on your location, you may have rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal exceptions
Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
Object to or restrict certain processing of your information

To exercise any of these rights, contact us using the information in Section 11.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Limo Lux
Boston, Massachusetts

Phone: (857) 204-2087
Email: info@loganairportlimolux.com